TeamDynamix Migration
Introduction
As of February 2021, UIC's central IT Department, Technology Solutions, has successfully migrated the service catalog, help desk support, and knowledge base to TeamDynamix, known as the UIC Help Center (help.uic.edu). Technology Solutions is providing guidance to other units that are migrating to TeamDynamix.
TeamDynamix Advisory Group
A TeamDynamix Advisory Group (TDAG) has been formed, which works with that university’s central IT department, Technology Solutions, to address matters pertaining to the use and expansion of TeamDynamix. The chair of each university’s TDAG is also a member of the Collaborative Board. For questions regarding TDX, contact: tdx-advisory@uic.edu
The TeamDynamix Advisory Group (TDAG) is currently working to identify and prioritize units to join the university’s TDX community. To help prepare your unit to implement, you should review the question, What must I do to prepare for the transition to TeamDynamix? in the FAQ
Transitioning to TeamDynamix
As of September 2021, the following UIC colleges and units are migrating to TeamDynamix:
- UIC Law
- College of Pharmacy
- School of Public Health
- Student Affairs
If you’re unit is interested in transitioning to TeamDynamix, contact the TDX Advisory Group: tdx-advisory@uic.edu
TDX Phases
- In the first phase of implementation, the UIC Help Center consolidates the Technology Solutions catalog of services, the service request and problem reporting forms, and all of our self-help documentation (knowledge base).
- Future phases will make the platform available to other units for implementation and adoption. This graphic provides a high-level timeline for the phases.