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Faculty & Staff Tech Support

Support for Faculty, Staff, Instructors, TAs, GAs, and Postdoctoral Associates

Support resources include the UIC Help Center, Technical Helpdesk, and Self-Help options.

Instructor Support

The Learning Technology Solutions (LTS) team provides UIC instructors support with Educational Technology (Blackboard, Panopto, Echo360), training and development, and other programs.

College and Unit IT Contacts

Your unit or college may have a dedicated IT Support team or contact available to provide tech support.

Technical Helpdesk

For password reset, VPN access, UIC Wi-Fi, Duo 2-Factor Authentication (2FA), virus removal, software installation, and other tech support, students can search through self-help resources at the UIC Help Center Knowledge Base or schedule an appointment for walk-in or virtual support.

Knowledge Base

The Knowledge Base is a collection of how-to information and guidance to help you find the answers you need. If you aren’t sure how to do something, this is the place to start.

UIC Help Center

The UIC Help Center provides a centralized location to request services, get support, submit tickets and find answers. Go to the UIC Help Center to reset your password, Report an IT Problem, Ask an IT Question, view reported Service Notices, and more!

Faculty and Staff Quick Tips Heading link

Find service pages and answers to frequently asked questions.

Contact Support