Faculty & Staff Tech Support

Support for Faculty, Staff, Instructors, TAs, GAs, and Postdoctoral Associates includes the UIC Help Center, Technical Helpdesk, and Self-Help options.

I want to Heading link

View College and Unit IT Contacts

Your unit or college may have a dedicated IT Support team or contact available to provide tech support.

Visit the Knowledge Base

The Knowledge Base is a collection of how-to information and guidance to help you find the answers you need. If you aren’t sure how to do something, this is the place to start.

Go to the UIC Help Center

The UIC Help Center provides a centralized location to request services, get support, submit tickets and find answers. Go to the UIC Help Center to reset your password, Report an IT Problem, Ask an IT Question, view reported Service Notices, and more!

Faculty and Staff Quick Tips Heading link

Find service pages and answers to frequently asked questions.

NetID

Your Network ID (NetID) is a network login assigned to you that is unique across all University of Illinois campuses. It serves as your login to many University computing and networking services. Faculty and staff can manage their NetID password and 2-Factor Authentication at the NetID Center.

The University of Illinois uses a 2-Factor authentication (2FA) service provided by Duo Security, an industry leader in cybersecurity services. This will help secure your account and the University’s sensitive data.

Email and Calendaring

The Email and Calendaring service provides university constituents a mechanism to send/receive emails and create calendar and meeting events.

File Storage and Sharing

Technology Solutions provides staff and instructors access to a number of file storage, sharing, and collaboration tools including Box, Google Drive, OneDrive, Box Team Folders, and Box Health Data folders. Use the Data Storage Finder tool to find the solution for you!

 

Virtual Private Network

The Virtual Private Network service allows you to securely access resources at UIC over a non-UIC Internet connection.

UIC-WiFi

The UIC campus wireless network identifies itself as UIC-WiFi. It is not recommended for faculty and staff to use the “eduroam” network on the UIC campus, as the UIC-WiFi network will provide you with better reliability and ease of connection to university resources.

Information Security

The UIC Information Security and Privacy Office is part of Technology Solutions, the university’s central IT Department and provide security, data integrity, and compliance for university activities. Services include authentication, access, and role-based provisioning; and services that provide a secure computing environment for end-users, including endpoint intrusion prevention, malware protection and remediation.

Instructional Design & Media Production Studio
The Instructional Design and Media Production Studio (IDMPS) serves as a new innovation space for the University of Illinois Chicago (UIC). Our aim is to centrally support instructional innovation across colleges and programs.

 

Teaching and Learning

Teaching and learning services provide direct support to the teaching mission of the university. Services in this category include the management and provisioning of enterprise level instructional technologies, which allow instructors to manage, share, and develop course materials, and facilitate learning through collaboration technology.

Telephones and Voicemail

To add a telephone, request a telephone or softphone, move/change telephone/voicemail or browse telephone and voicemail services, visit the UIC Help Center.

Research

Advanced Cyberinfrastructure for Education and Research (ACER) strives to provide researchers and their collaborators around the globe with a broad array of computational resources and data-related services to meet any and all of their technical needs.

Softphone

UIC’s Softphone solution, using Cisco Jabber, allows you to make and receive calls to your UIC VoIP phone number on your Windows or Mac computer. With a microphone and headphones/speakers, this service is easy to use.

UI Health Information Services

UI Health Information Services provides, maintains, and supports UI Health employees, staff, and personnel, and UI Health systems such email, telephones, identity and access management, Epic and other UI Health-managed services. For support, call or email IS Help:

Email & Phone Support

FAQs

 

Administrative IT Services

(AITS) is the IT unit responsible for enterprise-wide information technology solutions and services in support of the administrative processes of the University of Illinois System (UIC, UIUC and UIS). AITS has 8 departments that support U of I of Systems such as Banner, Human Resources, student registration, financial management, enterprise-wide services, and more.

Email & Phone Support

Available 24 hours a day, 7 days a week

Other Resources

Contact Support