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Service Status

Find current reported outages, scheduled and emergency maintenance, and service downtime notifications listed below. If you are experiencing service issues or outages, please Report an IT Problem at the UIC Help Center.

7/29 uic.edu & emergency.uic.edu Maintenance

On July 29th, 2022 from 10:00 – 11:00 PM CST, Technology Solutions will be performing maintenance on services that host the uic.edu and emergency.uic.edu websites. Downtime is not expected with this upgrade. If…

Cisco Webex Outage [Resolved]

07/28/22 @ 3:30pm Cisco has restored availability of the Webex service. Thank you for your patience while the vendor addressed this disruption. For any other IT-related inquiries, contact us at help.uic.edu. 07/28/22 @…

6/28 - Today.uic.edu Website Outage (Resolved)

06/28 at 12:20pm The loading problems for the website have been addressed and the UIC Today site is now loading properly.   06/28 at 12:05PM Technology Solutions is aware that the UIC Today…

6/25-26 Technology Solutions Service Catalog Refresh

The Technology Solutions Service Catalog will undergo a refresh June 25 – 26.  This refresh does not involve the addition of new services or retirement of current services, but rather, is an organizational…

Zoom Outage - RESOLVED

UIC Technology Solutions is aware of a Zoom outage and is currently monitoring the non-isolated issue, which appears to be resolved for UIC users.  Zoom has received reports of a subset of users…

6/18 - Zoom Windows Client Vulnerability - Update Required

Technology Solutions recently became aware of four security bugs that affect pre-5.10.0 Zoom meeting clients. These bugs could allow bad actors to compromise another user’s device. CVE-2022-22784 (CVSS score: 8.1) – Improper XML…

6/7 - Identity and Access Management issues reported [RESOLVED]

UPDATE: As of June 10, 2022, Technology Solutions has confirmed restored functionality for affected UIC applications, and NetID activation issues should now be resolved. New hires unable to complete the NetID Claim section…

FY23 Technology Solutions Bundled Service Rate Increase

Dear UIC College and Unit Leaders, Following the pandemic, our technology needs have grown and evolved rapidly. To make up for expanded services supporting remote and hybrid working, teaching and learning, Chancellor Amiridis,…

6/4 - NetID Center Scheduled Maintenance

Administrative Information Technology Services (AITS) is scheduled to upgrade the midPoint application from 8:00 am – 2:00 pm on Saturday, June 4. During the upgrade, the NetID Center will be unavailable.

5/3 - Login issues with UIC Microsoft login pages [RESOLVED]

5/03 10:30 AM: After investigation and troubleshooting, Technology Solutions discovered that 2 of our 4 UIC Microsoft login servers were experiencing errors. We have temporarily disabled these servers and logins now appear to…

4/23 Virtual Machine Service Upgrade

Technology Solutions staff will be performing maintenance on the Virtual Machines service on April 23rd from 12:00 PM to 3:00 PM. During this time, the management interface at https://cc-manage.server.uic.edu will be unavailable, but…

4/14 - Request Tracker (RT) maintenance; downtime expected

On Thursday, April 14, 2022 between 6:00 pm and 11:00 pm CT, Technology Solutions will be performing maintenance on the Request Tracker (RT) ticketing system. During maintenance, RT will not be available for…

4/23 - NetID Center Scheduled Maintenance

Administrative Information Technology Services (AITS) is scheduled to upgrade the midPoint application from 8:00 am – 2:00 pm CT on Saturday, April 23, 2022. During the upgrade, the NetID Center (https://identity.uillinois.edu/) will be…

4/10 - Google Workspace Maintenance

On Sunday, April 10, between 10:00 AM and 10:10 AM CT, Technology Solutions will be performing maintenance in the UIC Google Workspace environment. Gmail may be unavailable for a few minutes during this time.…

4/15 - Opsview Monitoring Service Update

On Friday, April 15th, 2022, between 10:00AM and 6:00 PM CT, Technology Solutions will be switching to a Cloud version of Opsview as part of a “Cloud First” strategy. This change should not…

3/19 Maintenance on Various Services - Brief Downtime

Please note that on Saturday, March 19th, between 8:00AM and 1:00PM, Technology Solutions will be performing scheduled maintenance on various services. Wireless Network: Authentication to Chicago campus UIC-WiFi may fail briefly from 8:00…

Box.com Cloud Storage Service Announcement

We are pleased to announce that the University of Illinois has extended its contract with Box.com as our primary cloud storage provider through June 30, 2025.  This new contract also expands our platform…

3/7 - EZProxy Service Disruption [Resolved]

3/7 @ 1:10pm The security certificate has been renewed and the EZProxy service is now available. Thank you for your patience while this issue was resolved. 3/7 @ 11:00am The UIC EZProxy service…

3/20 - (Canceled) NetID Center Scheduled Maintenance

Update 3/19: This maintenance has been canceled for tomorrow and will be rescheduled at a later date. ——– Administrative Information Technology Services (AITS) is scheduled to upgrade the midPoint application from 8:00 am…