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Technical Helpdesk

What is the Technical Helpdesk?

The technical helpdesk provides tech support to all UIC students, faculty, instructors, staff, and guests. Our knowledgeable consultants can assist with university technology services, including:

  • UIC Email
  • Accounts and Passwords
  • Blackboard
  • Wireless Network (UIC-WiFi)
  • Duo 2-Factor Authentication (2FA)
  • WebStore software installations
  • Cybersecurity and Virtual Private Network (VPN)
  • Printing Services

Where is the helpdesk located? Heading link

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There is a helpdesk on the East and West campuses. Hours vary by semester. We look forward to serving you at:

East Campus
Richard J Daley Library
801 S. Morgan
Ground level South in the IDEA Commons
Schedule: Monday through Friday – 9:00 AM to 5:00 PM

West Campus:
Library of Health Sciences
1750 W. Polk
Schedule: Mondays & Wednesdays – 11:00 AM to 2:00 PM

How can I schedule an appointment? Heading link

virtual support

To schedule an appointment with the Helpdesk team, visit

  1. Select service:
    • Duo 2FA, Wifi, Printing or VPN assistance (25 min)
    • Virus Removal or Software Installation (55 min)
  2. Select date on Calendar.
  3. Select an available time.

Complete the details on the form and select “Book” to book the appointment. You will receive a confirmation and meeting details to the email provided.

Schedule an Appointment