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Service Status

Find current reported outages, scheduled and emergency maintenance, and service downtime notifications listed below. If you are experiencing service issues or outages, please Report an IT Problem at the UIC Help Center.

5/3 - Login issues with UIC Microsoft login pages [RESOLVED]

5/03 10:30 AM: After investigation and troubleshooting, Technology Solutions discovered that 2 of our 4 UIC Microsoft login servers were experiencing errors. We have temporarily disabled these servers and logins now appear to…

4/23 Virtual Machine Service Upgrade

Technology Solutions staff will be performing maintenance on the Virtual Machines service on April 23rd from 12:00 PM to 3:00 PM. During this time, the management interface at https://cc-manage.server.uic.edu will be unavailable, but…

4/14 - Request Tracker (RT) maintenance; downtime expected

On Thursday, April 14, 2022 between 6:00 pm and 11:00 pm CT, Technology Solutions will be performing maintenance on the Request Tracker (RT) ticketing system. During maintenance, RT will not be available for…

4/23 - NetID Center Scheduled Maintenance

Administrative Information Technology Services (AITS) is scheduled to upgrade the midPoint application from 8:00 am – 2:00 pm CT on Saturday, April 23, 2022. During the upgrade, the NetID Center (https://identity.uillinois.edu/) will be…

4/10 - Google Workspace Maintenance

On Sunday, April 10, between 10:00 AM and 10:10 AM CT, Technology Solutions will be performing maintenance in the UIC Google Workspace environment. Gmail may be unavailable for a few minutes during this time.…

4/15 - Opsview Monitoring Service Update

On Friday, April 15th, 2022, between 10:00AM and 6:00 PM CT, Technology Solutions will be switching to a Cloud version of Opsview as part of a “Cloud First” strategy. This change should not…

3/19 Maintenance on Various Services - Brief Downtime

Please note that on Saturday, March 19th, between 8:00AM and 1:00PM, Technology Solutions will be performing scheduled maintenance on various services. Wireless Network: Authentication to Chicago campus UIC-WiFi may fail briefly from 8:00…

Box.com Cloud Storage Service Announcement

We are pleased to announce that the University of Illinois has extended its contract with Box.com as our primary cloud storage provider through June 30, 2025.  This new contract also expands our platform…

3/7 - EZProxy Service Disruption [Resolved]

3/7 @ 1:10pm The security certificate has been renewed and the EZProxy service is now available. Thank you for your patience while this issue was resolved. 3/7 @ 11:00am The UIC EZProxy service…

3/20 - (Canceled) NetID Center Scheduled Maintenance

Update 3/19: This maintenance has been canceled for tomorrow and will be rescheduled at a later date. ——– Administrative Information Technology Services (AITS) is scheduled to upgrade the midPoint application from 8:00 am…

4/30 Tigger Server Decommission

On April 30th, Technology Solutions will be decommissioning the legacy AIX Tigger Server. This change should not have an impact since all services have been migrated off this server. No action from staff…

student on computer with updated UIC login page on screen

2/14 Upcoming Changes to University Login Page

UIC Technology Solutions is pleased to announce that effective February 14, 2022, the UIC login page used for many university services will be refreshed with a new look and updated content. Additionally, we…

12/21 Wireless Network Maintenance/Possible Downtime

On Tuesday, December 21st, from 6:00AM to 8:00AM maintenance will be performed on the campus wireless network. During this window, campus wireless network access may be unavailable or intermittent. This includes UIC-WiFi, eduroam,…

12/20 RT Database Migration to CentOS 7

On Monday, Dec 20th from 5:00PM to 12:00AM, legacy RT instances will be unavailable as Technology Solutions will be performing backend maintenance to improve the reliability of this service.

12/16 - Service Disruptions reported on campus [Resolved]

Technology Solutions is happy to report that services have returned to normal operations. There will be a follow-up maintenance activity this evening at 7:00pm on the West Campus wireless network infrastructure, which may…

12/15 - Duo 2FA Service disruption - [Resolved]

UPDATE: As of 12/15 at 10:30 am CT, Duo has reported service has been restored and outage has been resolved. We have confirmed restored functionality for Duo 2FA with Microsoft services, and are…

UIC Help Center image for decoration only

New look for emails from the UIC Help Center starting 12/16

Technology Solutions will be updating email settings that will impact the appearance of emails related to IT service/support requests submitted to us via email or the UIC Help Center. The UIC Help Center…

12/7 - Echo 360 Service Disruption [Resolved]

12/7 UPDATE: We have confirmed that the Respondus and Echo360 services have returned to normal operations but we are continuing to monitor updates regarding the Amazon Web Services disruption and will provide further…

12/5 - Scheduled Banner maintenance; service impact

Administrative Information Technology Services (AITS), the U of I System’s central IT department, will be performing scheduled maintenance on Banner Sunday, December 5, 2021 between 6:00 AM and 7:00 PM CT. Banner, and…

12/3 New Wireless SSL Certificate Installation

In an effort to improve communications security, on Friday, December 3, 2021 at 7:00AM, Technology Solutions will be installing a new SSL certificate for all UIC Wireless services.

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Technology Solutions November Holiday Schedule

As we look forward to the Thanksgiving holiday, please be aware of Technology Solutions’ modified support schedule for Thursday, November 25 and Friday, November 26.   Thursday, November 25 Support Operations closed, but…