Service Status

Find current reported outages, scheduled and emergency maintenance, and service downtime notifications listed below. If you are experiencing service issues or outages, please Report an IT Problem at the UIC Help Center.

9/16 - Microsoft Teams not displaying chat messages

09/16/21 6:00pm — Some clients are unable to see chat updates in the Microsoft Teams desktop application. Microsoft is working to resolve this problem. As a workaround, affected users can use the Microsoft…

9/13 - UIC websites experiencing issues [Resolved]

09/13/21 4:30pm — This morning, many UIC unit websites experienced an outage lasting approximately one hour. This outage was caused by overwhelming demand on the shared infrastructure, known as Red, underlying these 500+…

8/24 UIC Hospital Phone Routing Issues [Resolved]

It has come to our attention that telephone calls made to the UIC Hospital may not be properly connected due to a service provider technical issue. If you are experiencing difficulties calling UIC…

8/12 & 8/13 Emergency Wireless Network Maintenance

On Thursday, August 12th, between 6:00 AM and 8:30 AM, and on Friday, August 13th between 6:30 AM and 8:30 AM, Technology Solutions will be performing emergency maintenance on the wireless network to…

8/10 Digital Signage (Industry Weapon) Software Upgrade

On Tuesday, August 10th at 10:00PM CST, Technology Solutions will be upgrading the Industry Weapon software used in our Digital Signage service to fix various bugs and greatly improve user experience. Downtime may…

8/6 Jamf Endpoint Management Solution Migrating to Cloud

On Friday, August 6th, from 9:00AM to 1:00PM the Jamf Pro Endpoint Management service will be migrated to the Jamf Cloud. Downtime will occur while the service is being migrated. Once the migration…

Zoom Pronouns Feature

Pronouns feature enabled in Zoom

Technology Solutions has enabled the Pronouns feature in UIC Zoom, allowing you to add pronouns to your user profile. When you add pronouns to your user profile, they will be visible to your Zoom contacts as part of your Zoom profile card in the Zoom

7/24 Kubernetes Services Upgrade - No Downtime Expected

On Saturday, July 24th, at 10:00PM CST, Technology Solutions will be upgrading its Kubernetes services that host the uic.edu and emergency.uic.edu websites. There is no expected downtime with this upgrade. Please Request IT…

7/24 Brief UIC Websites Downtime May Occur

On Saturday, July 24rd, between 12:00AM and 12:30AM, Technology Solutions will be updating front-end web infrastructure. During this time, some UIC websites, including uic.edu, may be briefly unavailable. Please Request IT Help if…

7/23 Decommission of Legacy Tigger Server

On Friday, July 23rd, at 6:00PM, Technology Solutions will be decommissioning the legacy Tigger Server. This change should not have an impact since all services have been migrated off the server. Users will…

7/19 Decommission of Legacy publish.uic.edu Server

On Monday, July 19th, at 4:00PM, Technology Solutions will be decommissioning the legacy publish.uic.edu server. The server has already been removed from the Internet. No downtime is expected, and users will not have…

7/12 - Echo360 experiencing login issues [Resolved]

Please be aware Echo360 and Starfish are experiencing login issues. Technology Solutions is aware of the issue and actively working on a resolution. If you need support, please visitĀ Ask an IT Question.

6/18 - 6/19 UIC Help Center Downtime

The UIC Help Center will be unavailable from 11:00PM on Friday, June 18th, to 3:00AM on Saturday, June 19th, for scheduled maintenance.

6/12 Cisco VoIP Phone Maintenance Downtime

On Saturday, June 12, from 9:00PM to 11:00PM, maintenance updates will be applied to all Voice over IP (VoIP) phones, causing them to restart. Active calls will not be dropped, but new calls will not be possible until the phone has finished restartin

6/1 Jamf Pro Service Upgrade

The Jamf Pro service will be upgraded to version 10.29.2 on Tuesday, June 1st, 2021 from 8:00PM to 10:00PM. New device enrollments, policies, and inventory updates will not function while the Jamf Pro service is being upgraded. Cached policies will s