Service Status

Find current reported outages, scheduled and emergency maintenance, and service downtime notifications listed below. If you are experiencing service issues or outages, please Report an IT Problem at the UIC Help Center.
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Technology Solutions November Holiday Schedule

As we look forward to the Thanksgiving holiday, please be aware of Technology Solutions’ modified support schedule for Thursday, November 25 and Friday, November 26.   Thursday, November 25 Support Operations closed, but…

11/20 VoIP Phone Maintenance

From 11:00pm to 11:45pm on Saturday, November 20th, VoIP phones will be rebooted as part of server maintenance.

11/17 - West Campus experiencing issues with VoIP phones

Technology Solutions has received reports that clients on the West Campus are experiencing difficulties with their VoIP phones. We are investigating the issue and will provide updates as they become available. To report…

[Update] 11/15 UIC Help Center maintenance

Update 11/15/21: To address remaining issues following the version 11.4 release, an additional maintenance period will occur from 11:00PM Monday 11/15 until 3:00AM Tuesday 11/16.

11/18 Wired Network Maintenance

On Thursday, November 18th, at 7:00AM, Technology Solutions will be performing maintenance on the wired network. No downtime is expected.

11/9 Eduroam Moving to Cloud Architecture

On Tuesday, November 9th, from 12:00AM to 11:59PM, Eduroam's Central Service will be moving to a Cloud architecture. We do not expect any impact to Eduroam logins.

11/04 - Blackboard is experiencing delays

This morning the cloud provider for UIC Blackboard is experiencing delays and some users may be experiencing temporary outages.  Typically, restarting the browser allows students and instructors to reconnect to courses.  We will…

9/13 - UIC websites experiencing issues [Resolved]

09/13/21 4:30pm — This morning, many UIC unit websites experienced an outage lasting approximately one hour. This outage was caused by overwhelming demand on the shared infrastructure, known as Red, underlying these 500+…

8/24 UIC Hospital Phone Routing Issues [Resolved]

It has come to our attention that telephone calls made to the UIC Hospital may not be properly connected due to a service provider technical issue. If you are experiencing difficulties calling UIC…

8/12 & 8/13 Emergency Wireless Network Maintenance

On Thursday, August 12th, between 6:00 AM and 8:30 AM, and on Friday, August 13th between 6:30 AM and 8:30 AM, Technology Solutions will be performing emergency maintenance on the wireless network to…

8/10 Digital Signage (Industry Weapon) Software Upgrade

On Tuesday, August 10th at 10:00PM CST, Technology Solutions will be upgrading the Industry Weapon software used in our Digital Signage service to fix various bugs and greatly improve user experience. Downtime may…

8/6 Jamf Endpoint Management Solution Migrating to Cloud

On Friday, August 6th, from 9:00AM to 1:00PM the Jamf Pro Endpoint Management service will be migrated to the Jamf Cloud. Downtime will occur while the service is being migrated. Once the migration…

Zoom Pronouns Feature

Pronouns feature enabled in Zoom

Technology Solutions has enabled the Pronouns feature in UIC Zoom, allowing you to add pronouns to your user profile. When you add pronouns to your user profile, they will be visible to your Zoom contacts as part of your Zoom profile card in the Zoom

7/24 Kubernetes Services Upgrade - No Downtime Expected

On Saturday, July 24th, at 10:00PM CST, Technology Solutions will be upgrading its Kubernetes services that host the uic.edu and emergency.uic.edu websites. There is no expected downtime with this upgrade. Please Request IT…

7/24 Brief UIC Websites Downtime May Occur

On Saturday, July 24rd, between 12:00AM and 12:30AM, Technology Solutions will be updating front-end web infrastructure. During this time, some UIC websites, including uic.edu, may be briefly unavailable. Please Request IT Help if…

7/23 Decommission of Legacy Tigger Server

On Friday, July 23rd, at 6:00PM, Technology Solutions will be decommissioning the legacy Tigger Server. This change should not have an impact since all services have been migrated off the server. Users will…

7/19 Decommission of Legacy publish.uic.edu Server

On Monday, July 19th, at 4:00PM, Technology Solutions will be decommissioning the legacy publish.uic.edu server. The server has already been removed from the Internet. No downtime is expected, and users will not have…