Zoom Phone Transition Updates
Welcome to the Zoom Phone Transition Community Update Page! This is where the UIC community will find bi-weekly news and updates about our progress to transition UIC to use Zoom Phone.
About the project: The university’s telephone service is being upgraded and transitioned to Zoom Phone, a cloud-based voice platform that combines traditional telephone service with the Zoom platform used for meetings. This change does not impact the phone service currently provided in UIHealth.
Week of March 18th
- Technology Solutions has completed another port, transitioning 650 numbers to Zoom Phone in the last week.
- Total numbers ported off previous service provider (AT&T) is 800+.
- Team is preparing for the deployment of new Zoom Phones.
Week of February 24th
- The Zoom Phone Transition Team has initiated several follow-ups with the current service provider, who has not yet provided an update on progress.
- Technology Solutions has started installing ports that will enable future installation and distribution of Zoom phones.
- Technology Solutions is finalizing the process for recycling, redistributing, or donating hardware and telephones.
Week of February 10th
- The Zoom Phone Transition Updates page is launched.
- The Zoom Phone Transition Team is working with a pilot group of early adopter technical users to test Zoom Phone functionality.
- The Zoom Phone Transition Team is gathering feedback on service usage, training, and related materials, and addressing that feedback.
Modified on March 18, 2025