8/30-9/5 – Technology Solutions Migrating Red Website Infrastructure
Beginning Tuesday, August 30th at 5:00PM CT, through Monday, September 5, 2022 at 5:00pm CT, Technology Solutions will be migrating the Red Multisite infrastructure to the Pantheon cloud servers. Downtime is not expected to occur.
9/5 Migration Update Heading link
The migration has been successful and the DNS and DHCP infrastructure has been successfully migrated to Pantheon’s cloud-based servers.
Please note, there have been reports that certain content on Red websites is not appearing as expected. If you would like Technology Solutions to restore your Red website, they will be able to restore it prior to what it was on Friday, September 2 at noon CT.
Please report your it.uic.edu/report-a-problem and ensure to include as much information as possible as to what content is missing, if anything is not functioning properly and, if possible, screen shots of content before the migration.
Pages with login will have to be rebuilt; instructions to follow.
Red Website Admins & Red Users: Heading link
Red Site admins and users should be aware of the following:
- As a result of this migration, any changes entered in Red websites by Red Admins between Tuesday, August 30th at 5:00PM CT and Monday, September 5th at 11:59pm CT, will NOT appear on the new environment after the migration is complete.
- Red admins and users should:
- Avoid making changes to existing Red websites beginning Tuesday, August 30th at 5:00pm CT through Monday, September 5th at 11:59pm CT. If changes are necessary, please read below:
- While changes made to Red site(s) during the transition period will be reflected, they will not appear on your Red site(s) following migration completion on September 5. That is, websites will be restored to their status pre-migration. Updates and edits will not be reflected.
- If changes must be made during this period, we strongly recommend Red admins keep track of changes and update Red websites with the changes again after September 5th.
- Be aware that data submitted on Red website Gravity forms* during this period will not migrate to the new environment.
- To remediate this issue, Red Admins can:
- Configure forms to send data to an email address
Visit docs.gravityforms.com/configuring-notifications-in-gravity-forms for configuration instructions. - Temporarily disable forms
Go to docs.gravityforms.com/edit-forms/#h-form-actions for instructions on bulk deactivating and activating forms in Red. - Submit Data Retrieval Request
In rare circumstances, Technology Solutions will be able to retrieve data from Red servers. This will be handled on a case-by-case basis and no timeline can be provided.
- Configure forms to send data to an email address
- To remediate this issue, Red Admins can:
- Avoid making changes to existing Red websites beginning Tuesday, August 30th at 5:00pm CT through Monday, September 5th at 11:59pm CT. If changes are necessary, please read below:
*Links to non-Gravity forms such as Box links, Slate forms, Google forms, or Qualtrics surveys, etc., will not be impacted and do not need to be disabled.
Get Support Heading link
- To report an outage, visit the UIC Help Center and select Report an IT Problem.
- For more information on the migration, answers to frequently asked questions, and support, visit the Red Infrastructure Modernization page.