Virtual Support for Instructors and Staff

General technology support is available virtually and includes password reset, VPN, UIC Wi-Fi, Duo 2-Factor Authentication (2FA), virus removal, software installation, and other tech support. Instructors and staff can search through self-help resources at the UIC Help Center or schedule an appointment for support.

Walk-in and virtual support are available for the Fall semester by appointment only. Please schedule an appointment by visiting it.uic.edu/tech-helpdesk.

Schedule Helpdesk Appointment

virtual appointments and schedule selection

General tech support is available Monday to Friday from 9:00 am to 5:00 pm. To schedule an appointment for an in-person or virtual consultation with the Helpdesk team, visit it.uic.edu/tech-helpdesk

  1. Select in-person or virtual service:
    • Duo 2FA, Wifi, Printing or VPN assistance (25 min)
    • Virus Removal or Software Installation (55 min)
  2. Select date on Calendar.
  3. Select an available time.

Complete the details on the form and select “Book” to book the appointment. You will receive a confirmation and meeting details to the email provided.

Schedule an Appointment