Technical Helpdesk

Formerly known as "C-Stop"

Get support from one of our knowledgeable consultants for help with Accounts/Passwords, UIC-WiFi, Personal Device Maintenance, Duo 2-Factor Authentication (2FA), software installations, and other university technology services.

  • Walk-in support is scheduled to resume on Monday, January 24, 2022.  
  • To schedule a virtual appointment for support with the Helpdesk team, visit

Technical Helpdesk

BSB Learning Center
  • Tech Support (by appointment only)
    Talk with one of our knowledgeable consultants for help with:

    • Accounts/Passwords
    • UIC Wireless Network
    • Personal Device Maintenance
    • Duo 2-Factor Authentication (2FA)
    • WebStore software installations
    • Technology Solutions services
  • Short-Term Equipment Lending (currently unavailable)
    Short-term loans of various equipment to support the academic needs of students.
Spring Schedule - (Virtual-Only until Jan. 24, 2022)
Monday 09:00am – 05:00pm
Tuesday 09:00am – 05:00pm
Wednesday 09:00am – 05:00pm
Thursday 09:00am – 05:00pm
Friday 09:00am – 05:00pm

Schedule Helpdesk Appointment

virtual support

To schedule an appointment with the Helpdesk team, visit

  1. Select service:
    • Duo 2FA, Wifi, Printing or VPN assistance (25 min)
    • Virus Removal or Software Installation (55 min)
  2. Select date on Calendar.
  3. Select an available time.

Complete the details on the form and select “Book” to book the appointment. You will receive a confirmation and meeting details to the email provided.

Schedule an Appointment