Maintenance Windows

Technology Solutions' maintenance windows are scheduled to have the least impact on UIC operations, and downtime for services is kept to a minimum. However, certain services may be unavailable for extended periods of time due to necessary updates. Below are the planned 2020-2021 Maintenance Window schedules. Email communications are sent to notify the UIC Community of scheduled global maintenance windows and what services may be impacted.

  • Global Windows

    Maintenance windows begin at 9:30pm on Friday and end at 11:59pm on Sunday.

    • August 14-16, 2020
    • December 18-20, 2020
    • March 19-21, 2021
    • May 14-16, 2021

  • Red WordPress Multisite

    Maintenance windows begin at 8:30am on Tuesdays and last 1-2 minutes. There is no expected downtime during this period, but please be aware that brief interruptions are possible.

  • Maintenance Calendar

    Service changes are reviewed and approved by the Technology Solutions Change Advisory Board and are scheduled for implementation. This calendar reflects the schedule of changes.

Service Notices

Technology Solutions VPN Maintenance

Posted on February 25, 2021

Maintenance will be performed on the Technology Solutions VPN service from 6:00AM – 7:00AM on Saturday, Feb 27th. No downtime is expected.

UI New Hire - NetID Claim Not Functioning [Resolved]

Posted on February 24, 2021

2/24/21, 7:30pm — The NetID Claim process in UI New Hire is now functioning properly after an incompatible security certificate was updated. We apologize for any inconvenience and thank you for your patience…

Pinnacle Billing System Unavailable [Resolved]

Posted on February 23, 2021

2/24/21, 2:00pm — Access to the Pinnacle billing system has been restored, and business managers can once again access the system. Thank you for your patience while this problem was resolved. We apologize…

New IT Website and the UIC Help Center - Now Live!

Posted on February 20, 2021

Technology Solutions is proud to announce the successful launch of the New IT Website (it.uic.edu) and the UIC Help Center (help.uic.edu)!   As a reminder, this implementation comes with significant changes in service…

2/22 Process to Order SSL/TLS Server Certificates is Changing

Posted on February 17, 2021

As part of the transition to the UIC Help Center, Technology Solutions is improving the process for clients to order SSL/TLS Server Certificates by removing the extraneous Webstore order step. Effective February 22,…

2/22 Option to Disable Automatic Creation of Google Meet Links

Posted on February 16, 2021

On February 22, from 8:00am to 8:05am, Technology Solutions will enable an option that will allow users to disable the automatic creation of Google Meet links in Google Calendar by unsetting that option in their Google Calendar settings.

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