Maintenance Windows

Technology Solutions' maintenance windows are scheduled to have the least impact on UIC operations, and downtime for services is kept to a minimum. However, certain services may be unavailable for extended periods of time due to necessary updates. Below are the planned 2020-2021 Maintenance Window schedules. Email communications are sent to notify the UIC Community of scheduled global maintenance windows and what services may be impacted.
  • Global Windows

    Maintenance windows begin at 9:30pm on Friday and end at 11:59pm on Sunday.

    • August 14-16, 2020
    • December 18-20, 2020
    • March 19-21, 2021
    • May 14-16, 2021
  • Red WordPress Multisite

    Maintenance windows begin at 8:30am on Tuesdays and last 1-2 minutes. There is no expected downtime during this period, but please be aware that brief interruptions are possible.

  • Maintenance Calendar

    Service changes are reviewed and approved by the Technology Solutions Change Advisory Board and are scheduled for implementation. This calendar reflects the schedule of changes.

Service Notices

4/25 Zoom Phone Feature Upgrade

On Sunday, April 25th at 12:00 AM, Zoom will be enabling its new Zoom Phone features in the Zoom for GSuite Add-On. This upgrade will prompt all users to reauthorize Zoom for GSuite Add-On. Users who do not reauthorize will not have access to Zoom in

Zoom Outlook Plugin for Macs being retired

Microsoft and Apple have announced that the Zoom Mac Outlook Plugin will no longer be supported and will be retired in the near future. Once the Zoom Mac Outlook plugin is retired, Mac…

4/17 voicemail.uic.edu Downtime

On Saturday, April 17th between 1:00 PM and 5:00 PM, Technology Solutions will be performing scheduled network infrastructure maintenance. During this time, voicemail.uic.edu will be unavailable.

4/9 Zoom Display Name Update

UIC Zoom settings have been updated to allow users to change their Display Name - the name you wish other people to know you by on Zoom. The Display Name could be your preferred name, nickname, or another name.

4/10 Shibboleth Single Sign-On Maintenance

On Saturday, April 10, 2021, between 10:00 AM and 10:05 AM CT, Technology Solutions will be upgrading the Shibboleth Single Sign-On (SSO) service in order to fix an issue preventing some users from…

4/7 Increase in Zoom Breakout Rooms Update

On Wednesday, April 7th, between 10:00 PM and 11:00 PM CT, UIC's Zoom breakout room settings will be updated, allowing Zoom sessions to be split into up to 100 breakout rooms (previously limited to 50). No downtime is expected during this update.

3/25 - Jamf Pro Service Upgrade

The Jamf Pro service will be upgraded to version 10.28.0 on Thursday, March 25th, 2021 between 9:00 PM and 11:00 PM CT.┬áNew device enrollments, policies, and inventory updates will not function while the…