University of Illinois System Adopts New Tool for Streamlined IT Service Status Communication
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Staying informed of current and upcoming changes to IT service availability is now much simpler, as Technology Solutions has adopted a new, flexible way to communicate planned or emergency service outages and maintenance to the UIC Community.
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Technology Solutions is pleased to introduce the UIC Service Status tool, status.uic.edu. Powered by StatusHub, this tool provides both an on-demand view of the status of all central IT services, along with integrated communication capabilities through multiple mediums and tools including email, SMS, Microsoft Teams, and more.
This new tool replaces a number of manual and disconnected methods that provided only limited opportunities for the UIC community to stay informed about these critical services. The UIC Service Status tool is integrated into the UIC Help Center and the UIC IT Website, and provides for more streamlined and effective communication of planned service maintenance, emergency downtime, and other status updates.
The StatusHub platform is also being adopted by the other central IT units in the University of Illinois System (Administrative IT Service (AITS), Technology Services at Urbana, and Information Technology Services (ITS) at Springfield), meaning that the services managed by those units, but available to the UIC Community, are included in the UIC Service Status tool!
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This new modern tool provides the UIC community with an on-demand view of the current status of UIC IT services, along with the capability for personalized subscriptions via multiple methods to stay informed about the services that matter most to each individual.
| Director, Client Experience
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Another key feature of this new tool is the ability to personalize your subscription to notifications. While you can subscribe to be notified of status changes for all of our services, this may lead to you receiving notifications for services you don’t use or don’t apply to you.
Instead, you may want to subscribe only to those services that matter to you. Plus, you can subscribe differently based on the methods. For example, you could choose All Services for your email subscription, but only the services that are most important to you (e.g. Email & Calendaring) for your SMS subscription.
These time-saving tools will ensure our community of students, faculty and staff are informed of service status changes that may impact them.
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“The UIC Service Status tool is a game-changer in our efforts to ensure any service disruptions (and recoveries) are quickly communicated to limit their impact and let everyone get back to learning, teaching, working, and researching.”
| Chief Technology Officer
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This upgrade is part of the UIC’s Engage Initiative, leading collaboration in the campus IT community by serving as a model of transparent communication. UofI System’s IT groups are expected to launch their own status pages in the upcoming months.