Upcoming changes to Duo 2FA Authentication methods enhance security
Starting June 12th, 2023, the option for receiving a phone call for authenticating with Duo 2-Factor Authentication (2FA) will be turned off. Duo 2FA users will no longer be able to use the “Call Me” option. All other options (push notifications, SMS text messages, mobile passcode or a physical token) will remain available.
If you use the "Call Me" option currently, you must configure your Duo settings to an alternate authentication method prior to the change to guarantee uninterrupted access to University websites and resources.
What is happening? Heading link
On June 12th, the University System will turn off the option for receiving a phone call for authenticating with Duo 2-Factor Authentication (2FA). All other options (push notifications, SMS text messages, mobile passcode or a physical token) will remain available
Why is this happening? Heading link
To better protect the community against phishing attempts and other malicious attacks, the University System is disabling the “Call Me” feature. While the primary purpose of this change is to enhance cybersecurity and protect university data, the “Call Me” feature is also the least used authentication method, and disabling this option presents a cost savings opportunity for the University.
What do I need to do? Heading link
If you use the “Call Me” option as your primary means of 2-Factor Authentication, you will need update your preferences and use another option (push, or passcode/token, etc.) before June 12th, 2023.
Due to the end-to-end encryption and stability of the Duo Mobile app, we strongly recommend the “Push” option.
You must ensure your Duo settings are correct before this change happens to guarantee uninterrupted access to University websites and resources. To review and update your Duo 2FA preferences, please review How can I change the “Call me” Duo 2FA authentication method?
How can I update my Duo 2FA preferences from "Call Me" to an alternate method? Heading link
Depending on the options you selected when you initially set up your device in Duo, your steps to make a change to another authentication method will vary. The simplest way to ensure uninterrupted access is to begin with a test. Please visit How can I change the “Call Me” Duo 2FA authentication method?
Where can I get support? Heading link
For support, and to submit any questions or concerns, please visit it.uic.edu/ask-a-question.