Technology Solutions Maintenance Window: August 13-15 Planned Downtime Schedule

Dear Students, Faculty and Staff,

Please note that Technology Solutions' next quarterly maintenance window is from Friday, August 13, starting at 9:30 PM, through Sunday, August 15, 11:59 PM.

Technology Solutions' maintenance windows are scheduled to have the least impact on UIC operations, and downtime for services is kept to a minimum. However, certain services may be unavailable for extended periods of time due to necessary updates.

Below is the schedule for maintenance window activities that will impact Technology Solutions services:

Friday, August 13

Printing

  • ¬†Between 9:30 PM and 11:59 PM, maintenance will be performed on the Pharos printing system software. Pharos printing services will be unavailable during this time. Wepa printing services will remain available.

Learning Management Systems (Blackboard)

  • Between Friday, August 13th at 9:30 PM and Saturday, August 14th at 3:30 AM, Blackboard will be unavailable for mandatory scheduled maintenance.

Saturday, August 14

  • No scheduled maintenance

Sunday, August 15

Infrastructure

  • Between 8:00 AM and 1:00 PM, maintenance will be performed on wireless network authentication servers. Authentication to Chicago campus UIC-WiFi may fail briefly between 8:00 AM and 10:00 AM. Authentication to the Eduroam network and to the Rockford campus wireless network may fail between 8:00 AM to 8:30 AM. Between 9:00 AM and 9:30 AM, authentication to applications using Bluestem may fail. Between 9:30 AM and 10:00 AM, applications using Shibboleth may fail.

Support

To report a service outage that you believe is not part of the above maintenance activities, please contact Technology Solutions Network Operations Center at 312-413-0003 Option 2 or Report an IT Problem at help.uic.edu.

If you have any questions, please feel free to contact us at consult@uic.edu.