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Centralizing Support, Service Management & Project Management

In Fall 2020, the University of Illinois System (UIC, UIS, UIUC, and System Offices) implemented a new IT Service Management and Project Portfolio Management (PPM) solution, TeamDynamix. Service Management concepts take a holistic approach towards managing the delivery and function of services, and service management platforms help support those concepts.

The TeamDynamix platform is a major step forward in how the UIC Community engages with not just IT support, but any service unit across the university. TeamDynamix simplifies and centralizes service management, enhancing the client experience and helping support teams work seamlessly across units.

Anthony Marino  |  Director of Client Experience

TeamDynamix at UIC Heading link

At UIC, TeamDynamix (TDX) powers the UIC Help Center, a modern, mobile-friendly service management tool that provides the community with a one-stop-shop to get support, request services, find answers and so much more!

As part of the UIC efforts to modernize and upgrade technology, the legacy ticketing system, RequestTracker (RT), will be retired and units will transition to TDX.

Timeline Heading link

In February 2021, the UIC Help Center consolidated the Technology Solutions catalog of services, service request and problem reporting forms, and all of our self-help documentation (knowledge base) to TeamDynamix.

UIC’s College of Pharmacy and School of Public Health followed later in 2021, and the TeamDynamix platform is currently being rolled out to other University units and colleges that are currently using the RT ticketing system, with a target completion date of December 2023.

Frequently Asked Questions Heading link

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