Spring 2021 Service Availability & Support Operations

UIC Campus

In response to the COVID-19 pandemic, we are adapting to new ways of working

The current pandemic presents different challenges and changes in processes for everyone in the UIC community. Technology Solutions is adapting to “new ways of working” and wants to ensure students, faculty, and staff have access to up-to-date information on academic technology services and support operations for the fall semester.

Technology Solutions is committed to providing students, faculty, and staff with a safe learning, teaching, and working environment. As of November 16, 2020, in-person and walk-in support is unavailable pending further notice. For up to date information on UIC’s response to COVID-19, please visit today.uic.edu/coronavirus

General Technology Support (e.g. Passwords, UIC-Wifi, Tech Support, VPN, etc.)

Hand holding a computer mouse
  • Email
    Available Monday through Friday 9:00am to 5:00pm. We recommend using our Contact Us form, or you can email us at consult@uic.edu.
  • Phone
    Available Monday through Friday 9:00am to 5:00pm by calling 312-413-0003 option 9. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.
  • In-Person
    Walk-in and In-Person support will be not be available in the Spring semester. To schedule an appointment for virtual support, visit go.uic.edu/BSB-CStop.

Learning Technology Solutions Support (e.g. Blackboard, Lecture Capture, Panopto, etc)

Hand using phone
  • Email
    Available Monday through Thursday, 7:30am to 9:00pm and Friday 7:30am to 7:00pm.
    LTS@uic.edu 
  • Phone
    Available Monday through Thursday, 7:30am to 9:00pm and Friday 7:30am to 7:00pm by calling 312-413-0003 option 1. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.
  • In-Person Support
    Walk-in and in-person support will not be available in Spring semester. Phone and email support remains available.
  • Instructional Design
    ID offices will be closed, but requests for Instructional Design and Blackboard consultation can be made online using the ID Office Hours Booking Calendar
  • Academic Multimedia Lab
    Academic Multimedia Lab will be available by appointment only for virtual consultations; requests can be made online using the Multimedia Booking Calendar.

    • Short-term equipment lending will have limited availability for Fall semester. Email LTS@uic.edu for more information.

On-Campus Operations

UIC Campus

Most Technology Solutions services remain fully available and supported at this time, with some notable exceptions. For a list of all services and their operational status, please see this spreadsheet.

Classrooms

  • General-use classrooms will not be open for the Spring 2021 semester.

Computer Labs

  • To help ensure the safety and well-being of UIC students and our staff, the Technology Solutions computer labs will be closed for the 2020-2021 Academic Year.
    • If you need access to specialized software, take a look at our Virtual Computer Lab service!
    • If you are a student who does not have reliable access to a computer or the internet at home, please see the Technology Tools for Students page on the Student Online Learning website for available options.
  • UIC has made additional on-campus spaces available for students to use for studying and participating in synchronous remote classes. See provost.uic.edu/study-spaces for a listing of these spaces.

Data Jacks

  • Requests for new, moved, or repaired network data jacks are being processed but repair and installation services may be slightly delayed.

Phone Services

  • Requests for new, moved, or changed telephones and mobile devices will be processed but there may be slight delays in service.
  • There is no walk-in support for mobile devices. Support for mobile devices is being performed remotely and working closely with Verizon.

Printing

  • There are over 70 Wepa print stations located across UIC. While some will not be accessible due to space closures, many remain operational.
  • Touch-free printing is available through Wepa Express, a new feature on the Wepa mobile app (available in the App Store and Google Play). Download it to your smartphone and release print jobs from your phone without having to use the print station’s touchscreen. Learn more here.

Study Spaces

  • The University has made additional on-campus spaces available for students to use for studying and participating in synchronous remote classes. See provost.uic.edu/study-spaces for a listing of these spaces.

Visiting the UIC Library

  • The UIC Library is open for the Spring 2021 semester on a limited basis and has implemented a system that incorporates social distancing and safety practices in response to COVID-19.
  • This system allows students to reserve a seat in the Chicago campus libraries while adhering to university safety measures. To learn how it works and to reserve a seat, please visit library.uic.edu/help/article/10121/visiting.

Technology Support & Resources

Student at UIC Library wearing mask

Desktop Support

  • Contracted and Hourly Service Call support will be limited to remote support whenever possible, utilizing callbacks and screen-sharing solutions to continue providing support. In-person support will be provided when necessary and with coordination to ensure the health and safety of Technology Solutions staff and our clients.

Equipment Lending

Multimedia Production

  • The Academic Multimedia Lab will be available by appointment only for virtual consultations; requests can be made online using the Multimedia Booking Calendar.
  • Short-term equipment lending for multimedia projects will have limited availability for 2020-2021 Academic Year. Email LTS@uic.edu for more information.

Password Management

Technical Helpdesk

  • In-person support will not be available for the remainder of the Spring 2021 semester. Mak­­­­e a virtual appointment up to two weeks in advance using our Booking calendar.