Fall 2021 Service Availability & Support Operations

UIC Campus

In response to the COVID-19 pandemic, we are adapting to new ways of working

The current pandemic presents different challenges and changes in processes for everyone in the UIC community. Technology Solutions, the university's central IT department, wants to ensure students, faculty, and staff have access to up-to-date information on academic technology services and support operations for the fall semester.

Technology Solutions is committed to providing students, faculty, and staff with a safe learning, teaching, and working environment. For up to date information on UIC’s response to COVID-19, please visit today.uic.edu/coronavirus.

COVID-19 Information and Resources

General Technology Support & Resources (e.g. Duo 2FA, Passwords, UIC-Wifi, VPN, etc.)

Hand holding a computer mouse

General technology support includes password reset, VPN access, UIC Wi-Fi, Duo 2-Factor Authentication (2FA), virus removal, software installation, and other tech support. Instructors and staff can search through self-help resources at the UIC Help Center or schedule an appointment for walk-in or virtual support. General Technology Support is available Monday through Friday 9:00am to 5:00pm.

  • Email
    Contact support via the UIC Help Center at Ask an IT Question or Report an IT Problem.
  • In-Person (by appointment only) 
    In-person support will be available in the fall semester at the BSB C-Stop location by appointment only. Visit go.uic.edu/BSB-CStop to schedule an appointment.
  • Phone
    Available Monday through Friday 9:00am to 5:00pm by calling 312-413-0003 option 9. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.
  • Virtual
    To schedule an appointment for virtual support, visit go.uic.edu/BSB-CStop.
  • Web
    Browse services, submit requests and search self-help resources at the UIC Help Center.

Duo 2FA

  • Duo 2-Factor Authentication provides an extra layer of security for your UIC identity and data, and is required for certain university services and applications. It has recently been added to Microsoft 365 applications (Outlook, Office, Teams, and more), along with Box and Qualtrics. If you have not already enrolled, be sure to do so today by following the guide at go.uic.edu/setup-2fa.

Password Management

Network

  • Access the UIC-Wifi network using your NetID and password while on campus.
  • The Virtual Private Network (VPN) service allows you to securely access resources at UIC over a non-UIC Internet connection. Access the UIC Network using the VPN.

Learning Technology Support & Resources (e.g. Blackboard, Lecture Capture, Panopto, etc)

Hand using phone

The Learning Technology Solutions (LTS) Support Office, located in Lecture Center E, provides faculty with a one-stop-shop for teaching and learning with technology. Whether assistance is needed with Blackboard, Lecture Capture, Panopto, classroom, and other teaching and learning technologies, the LTS Support Office can assist.

The LTS Support Office is open Monday through Thursday from 7:30 am to 9:00 pm and Friday from 7:30 am to 7:00 pm.

  • Email
    Send to LTS@uic.edu.Requests are responded under two business days unless in-person training/discussion is required, or escalation to the vendor is required
  • In-Person
    Walk-in support will be available for the Fall semester at the LTS Support Office, located in Lecture Center E room E112.
  • Phone
    Available during LTS Support Office hours by calling 312-413-0003, option 1. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.
  • Web
    The CATE website, teaching.uic.edu, provides instructors with the tools and resources available to support teaching and learning.

Learning Design

Equipment Lending

  • Short-term equipment lending services have limited availability for the 2021-2022 Academic Year. If you have a critical academic need for equipment on a short-term basis, please contact LTS@uic.edu for available options.
  • If you are a student in need of a long-term laptop or hotspot equipment, you may apply for the COVID-19 Long-Term Equipment Loan. The program is based on a first-come, first-served basis and is subject to availability.
  • Students may be able to apply for funding through the following programs:

Multimedia Production

  • The Academic Multimedia Lab will be available by appointment only for virtual consultations; requests can be made online using the Multimedia Booking Calendar.
  • Short-term equipment lending for multimedia projects will have limited availability for 2021-2022 Academic Year. Email LTS@uic.edu for more information.