Summer 2022 Service Availability & Support Operations
In response to the COVID-19 pandemic, we are adapting to new ways of working
The current pandemic presents different challenges and changes in processes for everyone in the UIC community. Technology Solutions, the university's central IT department, wants to ensure students, faculty, and staff have access to up-to-date information on academic technology services and support operations for the semester.
Technology Solutions is committed to providing students, faculty, and staff with a safe learning, teaching, and working environment. For up to date information on UIC’s response to COVID-19, please visit today.uic.edu/coronavirus.
COVID-19 Information and Resources
General Technology Support & Resources (e.g. Duo 2FA, Passwords, UIC-Wifi, VPN, etc.) Heading link
General technology support includes password reset, VPN access, UIC Wi-Fi, Duo 2-Factor Authentication (2FA), virus removal, software installation, and other tech support. Instructors and staff can search through self-help resources at the UIC Help Center or schedule an appointment for walk-in or virtual support. General Technology Support is available Monday through Friday 9:00am to 5:00pm.
- Web
Browse services and search self-help resources at the UIC Help Center. Can’t find what you’re looking for? Contact support at Ask an IT Question or Report an IT Problem. - In-Person
In-person support resumed January 24, 2021 at a new location: Daley Library IDEA Commons! - Virtual
To schedule an appointment for virtual support, visit it.uic.edu/tech-helpdesk.
- Phone
Available Monday through Friday 9:00am to 5:00pm by calling 312-413-0003 option 9. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.
- Duo 2-Factor Authentication provides an extra layer of security for your UIC identity and data, and is required for certain university services and applications. It has recently been added to Microsoft 365 applications (Outlook, Office, Teams, and more), along with Box and Qualtrics. If you have not already enrolled, be sure to do so today by following the guide at go.uic.edu/setup-2fa.
- Forgot your password? See how you can reset it on your own using your recovery options.
- If you are still having trouble, make a virtual appointment.
- Not able to come to campus? See how we can help you.
Learning Technology Support & Resources (e.g. Blackboard, Lecture Capture, Panopto, etc) Heading link
The staff at the Center for the Advancement of Teaching Excellence (CATE) provides support with Learning Technology (Blackboard, Panopto, Echo360), Instructional Design, Creative and Multimedia, and Consultation.
The CATE website, teaching.uic.edu/connect, provides instructors with the tools and resources available to support teaching and learning.
- Email
Send to LTS@uic.edu. Requests are responded under two business days unless in-person training/discussion is required, or escalation to the vendor is required - In-Person
Walk-in support will be available for the semester at the LTS Support Office, located in Lecture Center E room E112. - Phone
Available during LTS Support Office hours by calling 312-413-0003, option 1. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you. - Web
The CATE website, teaching.uic.edu, provides instructors with the information, tools and resources available to support teaching and learning.
- Short-term equipment lending services have limited availability for the 2021-2022 Academic Year. If you have a critical academic need for equipment on a short-term basis, please contact LTS@uic.edu for available options.
- If you are a student in need of a long-term laptop or hotspot equipment, you may apply for the COVID-19 Long-Term Equipment Loan. The program is based on a first-come, first-served basis and is subject to availability.
- Students may be able to apply for funding through the following programs:
- CARES Act* funding is available to students who file a Change of Financial Situation Appeal with the Office of Financial Aid. Learn more here: financialaid.uic.edu/faq/ and here: financialaid.uic.edu/aid-process/change-of-financial-situation/
- Students can also apply to the Dean of Students’ U and I Care program* for COVID related emergency funds: dos.uic.edu/student-assistance/uicare/u-i-care-fund/
- *Please note, these programs are NOT managed Technology Solutions. Please visit the CARES and Dean of Students’ U and I Care program pages for more information.
- The Academic Multimedia Lab will be available by appointment only for virtual consultations; requests can be made online using the Multimedia Booking Calendar.
- Short-term equipment lending for multimedia projects will have limited availability for 2021-2022 Academic Year. Email LTS@uic.edu for more information.